These terms and conditions shall govern your use of our website.
Office Timing: 9-00AM Till 6:00PM (We do available via Email till 10 PM).
By using our website, you accept these terms and conditions in full accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website for booking.
Note - If you are booking on behalf of someone else WHO will used PHO PARTNERS / PSV Partner PHV &Vehicles, by clicking " I agree to London Coaches Terms and Conditions ", You are representing that You have their authority to accept
These terms and conditions on their behalf (Actual Passenger).
"PHO" Means Private Hire Operator and PSV Means "Minibus Providers”
10. We advise passengers to plan to arrive at airport 2 hours prior to the Flight departure time. London Coaches not take any responsibility for any passengers missing their flight if 2 hours check in time was not allow.
10.1 London Coaches can cancel booking if booking time changes due to flight delay more then 2 hours, in this case full refund will be processed.
10.2 London Coaches can cancel booking if Flight arrive on time but passengers not came out upto 2 hours after actual pickup time printed on the confirmation email.
Note: Customers are advised to be sure about the passenger/luggage capacity they need, at the time of booking for the journey, because the company won’t accommodate or accept any responsibility if they need more capacity than they booked for. In case you are not sure about capacity of the vehicle you reserved please contact our customer’s relation department.
11. London Coaches will provide 15 mins free wait 15 minutes out of courtesy for Non Airport Bookingsor 20 mins Free airport [journey(s) passengers to arrive and load onto the vehicles.
(Non-Airport Bookings) - After 15 minutes free waiting Time any extra waiting time will be charge at 40 pounds per hour (PHO Booking) and 60 per hour (PSV Booking)
(Airport Bookings)- After 20 minutes free waiting Time any extra waiting time will be charge at?50 pound?per hour (PHO Bookings) and 70 Pound per hour (PSV Booking)
12. In the event that vehicle does not turn up at the Agreed Pick-Up Point within 20 minutes of the Agreed Time - or within 35 minutes if the pick-up point is an airport - and you do not use the vehicle for the Trip, you will be entitled to a full refund of the Fare, along with any Card Costs, if you paid them in advance by Card, as full and final settlement of any claim You might have in respect of such failure. However, should You, at Your own discretion, decide to continue with the Trip where the PHO/PSV Vehicle turns up after 20 minutes from the Agreed time, then you will not be entitled to any such refund.
17. London Coaches will accept any cancellation as long as 14 Days notice is provided.
We will only provide a refund if a booking is cancelled with 14 days notice via email email@example.com.
Note > £50 Fee will be incurred for any booking cancellation, Plus we won't refund any booking process fee paid at the time of booking.
Note: If Passenger call for cancel, we will send email to customer for confirm the cancellation via email. Booking cancellation confirmation email send once we received written confirmation from passengers.
18(a) If a booking is cancelled in writing by the Customer with more than 14 days left before the date of travel, Full refund will be processed within 10-14 working days. (£50 Fee will be incurred for any booking cancellation, Plus we won't refund any booking process fee paid at the time of booking)
18(b) If a booking is cancelled by the Customer with less than 14 days’ notice, but with more than 7 days notice 50% of total booking will be deducted. No refund if booking is cancel with less then 72 hours notice. (£50 Fee will be incurred for any booking cancellation, Plus we won't refund any booking process fee paid at the time of booking)
Refund Processing Time: 10-14 working days.
19. Smoking any sort of substances is completely prohibited on any of our vehicles. appropriate enforcement agencies will be informed in case anyone on board using them. We (London Coaches) cancel/terminate bookings should this situation occur.
20. Consumption of Alcohol is not permitted on vehicles provided by London Coaches unless agreed otherwise in writing.
21. A fifty percent fair in addition to the listed prices will be charged for the journeys booked for following dates and timings:
6:00 pm December 24 to 11:59 pm December 26
6:00 pm December 31 to 11:59 pm January 1
Some other days may also fall in the category. (Snow etc.)
22. Our Partners (PHO & Minibus Providers Partners) prefers to use their own vehicles but may also hire a third party vehicle in some cases.
Should the reserved vehicle become unavailable and Our Partners endeavours to supply a similar/same type of vehicle however London Coaches and our partners is unable to guarantee any specifications such as vehicle colour, interior features, possible decorative themes or any company branding. These features can and will vary.
In Extrem Circumstances we can send Multiple vehicle (Minibuses & Mini Coaches) if we in specific area we don't have similar size vehilce avilable with the help of our Coach Provider Partners(PSV). But where customers accept the services with Multiple vehilces, We won't offer any refund. But if customer won't accept the Multiple vehicle arrangement then we happy refund the booking price.
London Coaches may send a small file to Your computer when You visit the Website. This "cookie" will enable usto track Your behaviour on the website and mobile app and to identify particular areas of interest so as to enhance Your future visits to the Website. Your Personal Data if compelled to do so by law, or at the request of a law enforcement agency or governmental authority.
Important Information : We just a Lead Generation website and working with PHO and Coach Hire Companies to provide Cheap Qoutes and all our Jobs completed by our Partners.
This Web site may contain links to other Websites which are independent of this Web site. These external websites are not under our control.
Human factor in Quoted Price Error
Any quotation or Booking will cancel within 12 hours of booking but atleast 24 notice from journey time, if we make an error in price. We will update customer about the error and offer the correct price or we can cancel the booking and full refund processed within 7-10 working days.